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late payment

  • September 18, 2024
  • 4 replies
  • 48 views

So I was late on paying, but I have just paid it and nothing is working no data?? 

So they just took my money and not able to use my phone? 

4 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1995 replies
  • September 23, 2024

@Rhiaw - It can take up to 24 hours to reconnect. Have you been reconnected? Thanks.


Marie Stower
New
 Contributor
  • New
 Contributor
  • 3 replies
  • December 4, 2024

Can I please have a couple of extra days to pay my bill, as I'm having trouble. I have not been paid and will not receive it until the end of the week


Marie Stower
New
 Contributor
  • New
 Contributor
  • 3 replies
  • December 4, 2024

My account is still up and running 

 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • December 5, 2024

Hi ​@Marie Stower 

 

We may be able to process a payment holiday for you, however on the community we’re not as active as our other channels therefore would only get to this point likely after you’ll have paid it.

 

For a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom