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Linking computer to hotspot

  • May 23, 2024
  • 1 reply
  • 63 views

I can't connect my computer to my hotspot on my phone to use my data.  My computer doesn’t recognise my phone.  My computer hotspots to partner hotspot and house hotspot but not my phone

Best answer by Kash

Hi @Tracey Cahill,

Welcome to the Community! 

Does it connect or is the Computer unable to locate it?

Please can you check your hotspot settings and change your Access Point Band from 2.4 Ghz to 5 Ghz or vice versa.

Hopefully this helps.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • May 28, 2024

Hi @Tracey Cahill,

Welcome to the Community! 

Does it connect or is the Computer unable to locate it?

Please can you check your hotspot settings and change your Access Point Band from 2.4 Ghz to 5 Ghz or vice versa.

Hopefully this helps.

 

Kash