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Live Chat

Becky Collins
Community Member

Hi why isn't live chat working? I need to speak to somebody thank you

Best answer by andewhite

Marlon wrote:

Thank you for the link. Lots of information but no links to contact advisors.
Unfortunately live chat does not load.

Can somebody help?

Okay @Marlon, if the Live Chat doesn’t seem to be working, the following can help:

  • Allow popup windows in your web browser.
  • Use a different web browser.
  • Use an incognito / inprivate window in your web browser.

 

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7 replies

M
Helpful
 Contributor
  • MalcK
  • Helpful
 Contributor
  • 39 replies
  • May 28, 2024

Try using Facebook Messenger to contact iD Mobile. Not live chat, but they do answer in reasonable time. Sorted my problems.

Good luck.

andewhite
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  • andewhite
    andewhite
M
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  • Marlon
  • New
 Contributor
  • 3 replies
  • May 28, 2024

Is there a link to the live chat - I need to speak to somebody urgently and do not have access to Facebook

 

andewhite
Platinum 
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  • andewhite
  • Platinum 
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  • 12167 replies
  • May 28, 2024
Marlon wrote:

Is there a link to the live chat - I need to speak to somebody urgently and do not have access to Facebook

 

The link is https://idmobile.co.uk/live-chat, @Marlon - the advisers work until 8pm on weekdays.

Forum member (non-iD).
M
New
 Contributor
  • Marlon
  • New
 Contributor
  • 3 replies
  • May 28, 2024

Thank you for the link. Lots of information but no links to contact advisors.
Unfortunately live chat does not load.

Can somebody help?

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1861 replies
  • May 28, 2024
Marlon wrote:

Thank you for the link. Lots of information but no links to contact advisors.
Unfortunately live chat does not load.

Can somebody help?


Hi @Marlon,

Just tried opening Live Chat on my MacBook and iPhone using the link provided by @andewhite, seems to be okay for me. What device are you trying to access it on?

Thanks.

iD Community Manager
andewhite
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  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • May 28, 2024
Marlon wrote:

Thank you for the link. Lots of information but no links to contact advisors.
Unfortunately live chat does not load.

Can somebody help?

Okay @Marlon, if the Live Chat doesn’t seem to be working, the following can help:

  • Allow popup windows in your web browser.
  • Use a different web browser.
  • Use an incognito / inprivate window in your web browser.

 

Forum member (non-iD).
Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • 8192 replies
  • June 3, 2024

Hi @Marlon,

Welcome to the Community!

I hope that you managed to contact the team.

If you still require assistance, please let us know and we can PM you instead.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Reply.


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