live chat

I want to cancel the SIM only contract I have just taken out but I don’t know how I can action this - nowhere obvious on the website and no customer service contact!  Please help!

Speak to a live chat agent and they will arrange the disconnection for you. Link is posted above!

Hi @JaneyP,

Welcome to the Community!

The link below will provide all the information you need regarding leaving us.

https://community.idmobile.co.uk/thinking-of-leaving-108

Kash

Hi ID mobile 

I need to order a replacement sim can you come back to me please 

Thanks Vonnie1

Live chat can't find get on to it 

Thanks Paul, finally got onto live chat and new sm ordered 👍

Hello.you send me broken phone for my new contract , your sim card doesn't work with any phone. Please help asap

Hi @Nina1978 

Is the phone broken or is the SIM card?

How exactly is the phone broken? What about it is broken?

What phone is it?

Tom

Hello. 
I hope the phone is not broken. 
this is a new phone and the battery when fully charged, if I don’t use the phone, works less than 24h. 
it also heats up and discharges quickly when you use.

i have an old IPhone and 5years Huaway which doesn’t need to charge 4-5days. I use this phone often.

We also don’t have Curys in our  area.

many thanks

Hi Nina1978, 

Thank you for your reply. 

Is the handset getting warm when charging/on calls or when not in use?

Was the handset purchased through iD Mobile or in a Curry’s store please?

Nat 

Hello,

What a horrible customer service you have 🙈 unbelievable!

It was Curry. You can collect this phone and investigate what is wrong.

I can't use the phone, it is means my contract can't be started!

I need a phone and I need service I paid for.

You are answering after sever days only with zero respect to your customers.

Please contact me to close this contract!

Many thanks,

Nina

Hello @Nina1978 

We are very sorry you feel this way, we would want to do all we can to resolve any issues. 

• If your phone develops a fault within 30 days of purchase, contact the retailer.
• If your phone develops an issue after 30 days but still falls within the warranty period, contact the retailer directly and they’ll advise you of repair options.
• If your phone is out of warranty, you’ll need to pay to get it repaired, either through the Manufacturer, a Currys store, or most independent repair shops.

If you no longer wish to continue with the service, information on the cancellation process can be found here. 

Thanks, 

Nat 

Good afternoon, my data consumption gone up because I'm aware from home for a while - the add ons are not good value - I'll probably need another 10-20 GB more until end of next week.

Please advise if there are other solutions, like another SIM with a short term plan.

​@GANR8790 

Good afternoon to you too.

When you mention away, is that still in the UK or are you overseas. If its the latter then any add ons you purchase are only for UK use anyway.

If you’re in the UK then yes you could buy a data add on.

Hi ​@GANR8790 

I’d recommend checking the iD Mobile app/website to see if you’re eligible for a plan change or upgrade.

Tom

Hi I am not getting a text for verification purposes on my mobile

Hi ​@Zack1971 

Sorry to hear this, are you getting no verification/one time password texts at all or just certain ones?

Tom

I have been off sick from work for a few days and have used a lot of my data I was told when I took out this plan if I run out of data I would automatically go over to unlimited as part of the agreement I signed up for as Christmas is approaching I didn't want to run out of data please confirm about the package I signed up for as I am panicking about my low data 

Hi ​@Brooksy123,

Welcome to the Community!

It sounds like you are referring to an unlimited data add-on.

The quickest way to check this out is by contacting the Live Chat Team at the link below:

https://www.idmobile.co.uk/live-chat

Kash