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Live chat not working


Ann Smith
Community Member
Why isn’t your live chat working? It’s 10.00 am on Sunday 17th June. It’s says it is open at 9.00am.

Best answer by Chloe B

Hi there @Ann Smith

I am afraid we did have some issues with web chat on Sunday 😞 We're really sorry for any inconvenience caused.

Remember, we can also be contacted on Facebook or Twitter and our Social Media Team are very prompt with their response!

Thanks,

Chloé.

facebook.com/idmobileuk/
twitter.com/id_mobile_uk
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12 replies

  • iD Mobile Employee
  • 67 replies
  • Answer
  • June 19, 2018
Hi there @Ann Smith

I am afraid we did have some issues with web chat on Sunday 😞 We're really sorry for any inconvenience caused.

Remember, we can also be contacted on Facebook or Twitter and our Social Media Team are very prompt with their response!

Thanks,

Chloé.

facebook.com/idmobileuk/
twitter.com/id_mobile_uk

  • Community Member
  • 0 replies
  • August 8, 2018
still not working... been days

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • August 8, 2018
Hi @nicofars

Unfortunately it has been a little intermittent this week, but that is being looked at.

In the interim, our Social Media Team should be more than capable of handling any enquiries you could have there.

facebook.com/idmobileuk/
twitter.com/id_mobile_uk

They're reachable from 8 am until 8 pm during the week, and 9 am to 5:30 pm on weekends.

Fingers crossed it's only a short matter of time till our Live Chat is back online though.

Kevin

DTonye4
Community Member
  • Community Member
  • 0 replies
  • October 18, 2019

Hello, 

I try live chat ID team 

I Can't call you because I'm deaf 

I need to payment to my bills now and i need to text 

From DTonye 


Phil H
iD Mobile Employee
  • iD Mobile Employee
  • 411 replies
  • October 18, 2019

Hi @DTonye4 , have you got access to our app or http://my.idmobile.co.uk as you can check on your account and make a payment there.

 

If you have any issues you can reach out to the Social Media team 

-Phil 


  • Community Member
  • 0 replies
  • August 21, 2020

please please please can someone help me. These help pages are a nightmare. I cannot access or create an account as my sim is blocked and cannot speak with anyone at ID Mobile 

 


  • Community Member
  • 0 replies
  • August 21, 2020

How can I speak with someone about unblocking my sim on live chat. This is getting so frustrating. I cannot set up an account as my sim is not working. 

 


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • August 21, 2020

Hello there @hoody1960 

We’ve sent you a private message here now so that we can assist you further with the SIM unblocking matter.

Is it a PUK code you’re being asked for?

If you could let us know by reply to the private message we’ll get to that for you.

Thanks.


  • Community Member
  • 0 replies
  • August 22, 2020

I don’t use Facebook or twitter.  You’ve text me to ask me to contact you because my PAC request has gone wrong.

What do I do now?


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 23, 2020

Hello @Gary Indiana,

 

We’ll get a PM sent over for some support on this. Please check this shortly.

 

Mohammed

 


  • Community Member
  • 0 replies
  • August 24, 2020

Thanks Mohammed, I don’t know what a PM is, maybe you can just give me a call or text and let me know what to do.

 

 


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • August 25, 2020

Hi there @Gary Indiana 

Sorry for any confusing acronyms there.  A “private message” was what was meant by that.

If you click this link that should open up your Private Messages inbox here.  One of our team will get back to you there with further help upon your reply.