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live chat please

  • January 31, 2025
  • 10 replies
  • 3055 views

Need live chat please

 

Best answer by Daz_S

Hi there ​@Kathy57 

 

(the link is on the above FAQ)

10 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • January 31, 2025

Hi there ​@Kathy57 

 

(the link is on the above FAQ)


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • February 2, 2025

Hey there ​@Kathy57, we hope the kind help from ​@Daz_S has pointed you in the right direction to the live-chat.

 

Thanks,

Tyler


Neena Conroy-Clark
New Contributor

Hi my number hasn’t transferred over 


Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • February 5, 2025

@Neena Conroy-Clark 

 

When was it supposed to port over? If it was today then it can take up until 10pm - but restarting the phone every now and then (lets say every hour) can sometimes bring that time down. Also iDM prefer their SIM/eSIM in slot 1.


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  • iD Mobile Employee
  • February 5, 2025

Hi ​@Neena Conroy-Clark 

 

Thanks for getting in touch. 

 

We are sorry to hear your number has not yet ported over. 

Can you please confirm the date this was booked to take place? 

 

Thanks, 

 

Nat 


  • New Contributor
  • February 18, 2025

Hi

I have locked my SIM card and need a PUK code.


Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • February 18, 2025

Hi there ​@Mwardley 

 

Click on the following link

 


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  • iD Mobile Employee
  • February 21, 2025

Hi ​@Mwardley 

 

Thanks for posting. 

Sorry to hear this has happened. 

Have you been able to get this resolved since your last post?

If not, please let us know and we will be happy to assist you 😀

 

Thanks, 

 

Nat 

 


  • New Contributor
  • February 25, 2025

I need to chat with customer service 


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  • iD Mobile Employee
  • February 25, 2025

Hello ​@Shojaie 

 

Thanks for getting in touch. 

How can we help? 

 

Alternative contact options can be found here.

 

Thanks, 

 

Nat