Hey there ​@Kathy57, we hope the kind help from ​@Daz_S has pointed you in the right direction to the live-chat.

Thanks,

Tyler

Hi my number hasn’t transferred over 

​@Neena Conroy-Clark 

When was it supposed to port over? If it was today then it can take up until 10pm - but restarting the phone every now and then (lets say every hour) can sometimes bring that time down. Also iDM prefer their SIM/eSIM in slot 1.

Hi ​@Neena Conroy-Clark 

Thanks for getting in touch. 

We are sorry to hear your number has not yet ported over. 

Can you please confirm the date this was booked to take place? 

Thanks, 

Nat 

Hi

I have locked my SIM card and need a PUK code.

Hi there ​@Mwardley 

Click on the following link

Hi ​@Mwardley 

Thanks for posting. 

Sorry to hear this has happened. 

Have you been able to get this resolved since your last post?

If not, please let us know and we will be happy to assist you 😀

Thanks, 

Nat 

I need to chat with customer service 

Hello ​@Shojaie 

Thanks for getting in touch. 

How can we help? 

Alternative contact options can be found here.

Thanks, 

Nat