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locked handset

  • January 6, 2025
  • 5 replies
  • 113 views

My old iPhone is still locked to idmobile. How can I get this opened to allow me to add another sim?

Best answer by Kash M

Hi ​@sheenac282,

Welcome to the Community!

Which make and model handset do you have?

I would advise testing a different network SIM in the handset.

 

Kash

5 replies

Simoak
Helpful Contributor
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  • Helpful Contributor
  • January 7, 2025

Hi sheena I do know that these days iphones are usually unlocked 1 way if finding out is go into settings then click on general then click on about & scroll down to network provider lock if it reads NO SIM RESTRICTIONS then your iPhone is unlocked so you won't need to get it unlocked just pop another sim in it ! But if by chance it is locked you should be able to speak to id mobile & they maybe able to help you but check to see if it's unlocked 1st ... hope this helps 😊 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • January 7, 2025

Hi ​@sheenac282,

Welcome to the Community!

Which make and model handset do you have?

I would advise testing a different network SIM in the handset.

 

Kash


Simoak
Helpful Contributor
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  • Helpful Contributor
  • January 7, 2025

@Kash if sheena follows my instructions correctly & finds that the iPhone is unlocked there's no.problem 


  • Author
  • New Contributor
  • January 10, 2025

Hi sheena I do know that these days iphones are usually unlocked 1 way if finding out is go into settings then click on general then click on about & scroll down to network provider lock if it reads NO SIM RESTRICTIONS then your iPhone is unlocked so you won't need to get it unlocked just pop another sim in it ! But if by chance it is locked you should be able to speak to id mobile & they maybe able to help you but check to see if it's unlocked 1st ... hope this helps 😊 

Thankyou for the information. It says SIM locked and ID provider is ID 50.0 so I think I will have to contact ID mobile. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • January 11, 2025

Hey there ​@sheenac282, what iPhone do you have please, and when did you purchase it?

 

Thanks,

Tyler