I'm trying to log in to the new app. I get as far as the screen that says "success, all we need now is your id mobile number". When I add the mobile number, last name and date if birth I get a message to say "sorry, your details do not match our records " and I can't progress any further. I've resorted to this forum as there appears to also be an issue with the live chat function not loading. Can anyone help? Thanks
Solved
log in details not matched
Best answer by Tyler C
Hey there
Please can you explain what issues you're having please?
Or, contact our live-chat for instant responses:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
This topic has been closed for replies.
+25Hi
Sorry to hear this, do you still require assistance with this?
Please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
yes please contact me
+24Hey there
Please can you explain what issues you're having please?
Or, contact our live-chat for instant responses:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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