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log in details not matched


Anorcliffe
Community Member

I'm trying to log in to the new app. I get as far as the screen that says "success,  all we need now is your id mobile number". When I add the mobile number, last name and date if birth I get a message to say "sorry, your details do not match our records " and I can't progress any further. I've resorted to this forum as there appears to also be an issue with the live chat function not loading. Can anyone help? Thanks

Best answer by Tyler C

Hey there @Michael Southgate, welcome to Community!

 

Please can you explain what issues you're having please?

 

Or, contact our live-chat for instant responses:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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3 replies

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • July 11, 2024

Hi @Anorcliffe 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom


Michael Southgate
New
 Contributor

yes please contact me


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4760 replies
  • Answer
  • July 29, 2024

Hey there @Michael Southgate, welcome to Community!

 

Please can you explain what issues you're having please?

 

Or, contact our live-chat for instant responses:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler