Active Contributor

Question

Logging into ID Website to View My Plan

Forum|Forum|1 year ago
August 18, 2025
16 replies
691 views

This may have been asked before but how do you log in to view your plan with ID

I have attempted to log into the site with the URL below but every time i click on get started it try to do

something then takes me straight back to the get started button and it just loops this process.

I have not yet activated the phone is this why i cant fully get in yet???

https://my.idmobile.co.uk/login

This topic has been closed for replies.

WelshPaul

Platinum  Contributor

Working just fine for me. Try using a different browser.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Nova5110Author

Active Contributor

I have tried 3 different browsers all the same click on get started and put in the log in details then just takes me back here and does it every time I click on the button

WelshPaul

Platinum  Contributor

I’ve tried Chrome, Safari, and Brave, and they all work fine. Unfortunately, I can’t upload screenshots on a mobile device because the option isn’t available.

https://prnt.sc/ciTJasHUrtWT

https://prnt.sc/60YZoXi9_9ZE

https://prnt.sc/WyOkaxxeUNxi

https://prnt.sc/FQmbT3r-ZtUc

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Nova5110Author

Active Contributor

Its strange i don't know its because the Sim hasn't been activated for the phone or something else just tried it on the my phone same issue just goes in a loop again and again.

WelshPaul

Platinum  Contributor

Your account or plan is activated upon dispatch of SIM or eSIM. It could be due to antivirus software on your device or router. I can create a new online account and access my own online account just fine, so it’s not an outage or something similar.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Nova5110Author

Active Contributor

Hi There so, I tried with Data and managed to get to the set up stage where it asks for your information.

Need to figure out why the router would be blocking it any idea why this would happen??

Also wont i need to activate the sim before i can full get into the account as it will send out a text message to confirm?

Also thank you for your help so far.

WelshPaul

Platinum  Contributor

Physical SIMs are sent out pre-activated, so you just need to insert it into your phone and you’re ready to go. If you have an eSIM, install it and activate it. This will allow you to receive the OTP code required to set up your online account.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hi there @Nova5110, we did have an issue with the app/website that has now been fixed. Are you still having issues today with registering?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Nova5110Author

Active Contributor

Hi Tyler i just tried it there and unfortunately the same issue is happening for me after i put in my email and password it takes me back tk the get started page and it keeps going back there everytime i click on the get started button.

Kind regards

Brennan

Tyler C

iD Mobile Employee

Hi there @Nova5110, sorry to hear that. Is that the same via both the app and website?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.