Hi Tyler unfortunately it happens with both

The only way it seems to work is by using mobile data and fully disconnecting from my router.

Below is the error message on the app when i am connected to the router

The second screen shot is using mobile data.

Hey there ​@Nova5110, sorry to hear that. So you can login using data, but you can’t login using Wi-Fi? If so, that’s odd, and you may need to check if there’s any settings on your router or with the broadband provider that may be stopping you from accessing our app/website, as there is no known issue with the app/website at the moment, and if it works using data, this indicate that it should be working for you.

If you try the iD Mobile website via a different device, on broadband/via your router, does the same happen?

Thanks,

Tyler

Hi Tyler yes to confirm cant login with the Wifi but i am able to do it through the mobile data.

I have tried to access the site with my laptop through the router and unfortunately same error as before.

Kind regards

Brennan

Hey there ​@Nova5110, sorry to hear that. If it’s the same on two devices via your router, I’d advise that there may be some form of setting on the router/broadband that’s interferring with our webpage/app, so it may be worth checking and playing around with your router settings or contracting your broadband provider to ask why you can’t access or login to our site. If it works via our network, then it’d indicate that the website/app is working fine (which it currently is), and that you may have to use data to access the app/website for now/in the future if needed.

Thanks,

Tyler

Hi Tyler i appreciate the support illnlook into this onnmy end thanks

Hey there ​@Nova5110, you’re very welcome and I hope they can help resolve this!

Thank you,

Tyler