Hi ​@jb0106 

Thank you for getting in touch with us.

I’m very sorry to hear that you have had no service. Please confirm if the issue has now been resolved. If it has, kindly send us a private message so that we can assist you with any compensation.

Thank you,

Zandile 

The iD Mobile Team

Hi,

3 days now with no 4g/5g signal in the ST8 area, specifically Brown Lees/Knypersley.

When will this be fixed?

Hi ​@jb0106 

Thank you for getting in touch with us, I am so sorry that you have no signal for 3 days. 

We completely understand how frustrating it can be when your connection isn’t performing as expected.

To help resolve this, you can try resetting your network settings, which often fixes speed and connectivity issues:

For iPhone:

Go to Settings → Phone → My Number

Delete the old number, enter the new number, and tap Save

Go to Settings → Messages → Turn off iMessage

Go to General → Reset → Reset Network Settings

Once your iPhone restarts, go to Settings → Messages → Turn on iMessage (this will verify your SIM)

For Android:

Open Settings → General Management

Tap Reset → Reset Network Settings

Thak you,

Zandile 

The iD Mobile Team