Skip to main content
Active Contributor
March 10, 2026
Question

Loss of service compensation

  • March 10, 2026
  • 3 replies
  • 28 views

What is the process for claiming financial compensation for loss of service>

    3 replies

    iD Mobile Employee
    March 11, 2026

    Hi ​@jb0106 

    Thank you for getting in touch with us.

    I’m very sorry to hear that you have had no service. Please confirm if the issue has now been resolved. If it has, kindly send us a private message so that we can assist you with any compensation.

     

    Thank you,

    Zandile 

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    jb0106Author
    Active Contributor
    March 11, 2026

    Hi,

    3 days now with no 4g/5g signal in the ST8 area, specifically Brown Lees/Knypersley.

    When will this be fixed?

    iD Mobile Employee
    March 12, 2026

    Hi ​@jb0106 

    Thank you for getting in touch with us, I am so sorry that you have no signal for 3 days. 

    We completely understand how frustrating it can be when your connection isn’t performing as expected.

     

    To help resolve this, you can try resetting your network settings, which often fixes speed and connectivity issues:

    For iPhone:

    Go to Settings → Phone → My Number

    Delete the old number, enter the new number, and tap Save

    Go to Settings → Messages → Turn off iMessage

    Go to General → Reset → Reset Network Settings

    Once your iPhone restarts, go to Settings → Messages → Turn on iMessage (this will verify your SIM)

     

    For Android:

    Open Settings → General Management

    Tap Reset → Reset Network Settings

     

    Thak you,

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.