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Lost Apple calling

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  • Shaz T
  • New
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  • 2 replies

I was able to text/send photos to Apple phones on a ‘blue’ tab.

Now when I try and do this the tab is ‘green’ and ID mobile tell me that I am not allowed to send photos via this medium without incurring a charge.

This is happening on contacts that previously were ‘blue’ and free and now aren’t.

I am not sure what I am doing wrong and how to correct it.

Best answer by Tyler

Hey ​@Shaz T, sorry to hear that.

 

Have you checked that the people you’re trying to message are currenly connected to data/Wi-Fi, and also have iMessage still enabled?

 

Also, when you go into your settings, is iMessage activated?

 

Are you able to send iMessages to other numbers?

 

Thanks,

Tyler

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    6 replies

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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • March 31, 2025

    Hello ​@Shaz T 

     

    Thanks for getting in touch. 

     

    I am sorry to hear you are experiencing issues with using iMessage. 

    Do you know if the person you are sending the message to also has iMessage enabled? 

     

    If you have previously sent a message via text to a number you may need to convert the message to iMessage by holding down on the text you wish to send. 

    Please also ensure you have a a good connection at the time of the message. 

     

    Thanks, 

     

    Natalie 

     

     

     

    S
    New
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    • Shaz T
    • Author
    • New
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    • 2 replies
    • March 31, 2025

    Thanks Natalie.

    Both the people I am trying to i message I have done so before.

    I have typed a message as a trial but when I try to hold down on the text all it does is make it bigger

    Any other ideas?

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • Answer
    • March 31, 2025

    Hey ​@Shaz T, sorry to hear that.

     

    Have you checked that the people you’re trying to message are currenly connected to data/Wi-Fi, and also have iMessage still enabled?

     

    Also, when you go into your settings, is iMessage activated?

     

    Are you able to send iMessages to other numbers?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 906 replies
    • March 31, 2025

    Try deleting the message thread and starting a new one also. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    1 person likes this
    • Tyler
      Tyler
    S
    New
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    • Shaz T
    • Author
    • New
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    • 2 replies
    • March 31, 2025

    Thank you everyone who has replied.

    You have managed to sort it for me.

    I am a complete technophobe so you have all been great.

    MZone
    1 person likes this
    • MZone
      MZone
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 2, 2025

    Hi ​@Shaz T 

     

    Glad to hear we on the community could get you sorted, let us know if you need anything else.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      Shaz T

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