Question

lost connection on my phone

Forum|Forum|2 months ago
May 7, 2026
3 replies
31 views

Tartaris
Community Member

My Samsung s21 stopped connecting this morning, no calls out. Unsure whether my phone is broken, tried taking the sim out and putting in an old Samsung s8 to keep me going, but the id card won’t register on the network. So now I’m unsure whether it is the SIM card or the phone at fault. I change phones so infrequently that I’m unsure if I’m missing a step. Ah! after 10 mins I now have ID on the network, but mobile network state says disconnected and service state says out of service.
for completeness signal strength is -113dBm 0asu, mobile voice network type and mobile data network type are LTE,

Suggestions?

+15

Gemma M
iD Mobile Employee
Forum|Forum|2 months ago
May 7, 2026

Hi @Tartaris,

I’m sorry to hear you’re having an issue with your coverage. We’re aware of the problem and are working to resolve it as soon as possible. For more information and regular updates, please check out our Service Status page:

I am once again, truly sorry for any inconvenience that this has caused you.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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ACISSE48330
New Contributor
Forum|Forum|2 days ago
July 19, 2026

I lost my network connection, suddenly. Can someone please advise solution? I can only use WiFi and no accedd to calls or text

Like

+4

Anneline M
iD Mobile Employee
Forum|Forum|14 hours ago
July 21, 2026

Hi @ACISSE48330,

We’re sorry to hear that you’ve suddenly lost connection.

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

Thanks,

Anneline