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Question

lost connection on my phone

  • May 7, 2026
  • 1 reply
  • 3 views
T
Community Member

My Samsung s21 stopped connecting this morning, no calls out. Unsure whether my phone is broken, tried taking the sim out and putting in an old Samsung s8 to keep me going, but the id card won’t register on the network. So now I’m unsure whether it is the SIM card or the phone at fault. I change phones so infrequently that I’m unsure if I’m missing a step. Ah! after 10 mins I now have ID on the network, but mobile network state says disconnected and service state says out of service. 
for completeness signal strength is -113dBm 0asu, mobile voice network type and mobile data network type are LTE,

Suggestions?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 7, 2026

    Hi ​@Tartaris,

     

    I’m sorry to hear you’re having an issue with your coverage. We’re aware of the problem and are working to resolve it as soon as possible. For more information and regular updates, please check out our Service Status page:

     

     

    I am once again, truly sorry for any inconvenience that this has caused you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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