Lost sim and can't log in to to cancel plan | iD Mobile Community
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Lost sim and can't log in to to cancel plan

  • April 21, 2025
  • 4 replies
  • 120 views

Hi. I have a lost sim for a monthly rollover sim that I’m still paying for, but want to cancel. I do not have an id mobile account that has the plan linked to it, so I can’t cancel via the app or online. 

How can I cancel this?

Best answer by WelshPaul

 

4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 21, 2025

 


  • Author
  • New Contributor
  • April 21, 2025

 

Thank you, I can’t access any online account unfortunately.


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 21, 2025

You don’t need to access any online account.

The quickest way to disconnect is in the iD Mobile app, but if you’re experiencing issues, simply chat to us.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • April 22, 2025

Hi ​@ab2025,

Welcome to the Community!

I hope that you managed to get this resolved.

If you require further assistance, please let us know.

 

Kash