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Lost sim and can't log in to to cancel plan

  • April 21, 2025
  • 4 replies
  • 143 views
A
New Contributor

Hi. I have a lost sim for a monthly rollover sim that I’m still paying for, but want to cancel. I do not have an id mobile account that has the plan linked to it, so I can’t cancel via the app or online. 

How can I cancel this?

Best answer by WelshPaul

 

    4 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • April 21, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • ab2025
    • Author
    • New Contributor
    • April 21, 2025

     

    Thank you, I can’t access any online account unfortunately.

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • April 21, 2025

    You don’t need to access any online account.

    The quickest way to disconnect is in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • April 22, 2025

    Hi ​@ab2025,

    Welcome to the Community!

    I hope that you managed to get this resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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