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Lost sim and can't log in to to cancel plan

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  • ab2025
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Hi. I have a lost sim for a monthly rollover sim that I’m still paying for, but want to cancel. I do not have an id mobile account that has the plan linked to it, so I can’t cancel via the app or online. 

How can I cancel this?

Best answer by WelshPaul

 

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    WelshPaul
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    • WelshPaul
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    • April 21, 2025

     

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    A
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    • ab2025
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    • April 21, 2025
    WelshPaul wrote:

     

    Thank you, I can’t access any online account unfortunately.

    WelshPaul
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    • WelshPaul
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    • April 21, 2025

    You don’t need to access any online account.

    The quickest way to disconnect is in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • April 22, 2025

    Hi ​@ab2025,

    Welcome to the Community!

    I hope that you managed to get this resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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