mast in dn350pw down again!! | iD Mobile Community
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mast in dn350pw down again!!

  • June 22, 2025
  • 10 replies
  • 39 views

Why is the mast down again in postcode dn350pw how can there be problems over and over again! 
stupid!

10 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 23, 2025

Hi ​@Kev26483 

 

I’m sorry to hear this, taking a look Three UK are aware of this outage and are working on a fix, apologies for any inconvenience caused.

 

How long have you had issues this time in this area?

 

https://www.idmobile.co.uk/help-and-advice/coverage

 

Tom


  • Author
  • Active Contributor
  • June 23, 2025

It’s been like this quite a few times now over the last few weekends 


  • Author
  • Active Contributor
  • June 23, 2025

Worst thing is there is no customer service to report it to apart from here but when you have no signal how can you ..?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 24, 2025

Hey there ​@Kev26483, sorry to hear that, we hope this is resolved ASAP.

 

In terms of contacting us, we’re contactable here, via our live-chat and via our socials.

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • June 24, 2025

Can you check postcode s703pb signal is shocking again 

 


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  • iD Mobile Employee
  • June 24, 2025

Hi ​@Kev26483 

 

We have checked and there are no reported issues in S70 3PB.

Are you using 4G or 5G to connect?

 

Natalie 


  • Author
  • Active Contributor
  • June 24, 2025

Using 4g and yes it’s showing as fine but it’s deffo not fine 


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  • iD Mobile Employee
  • June 24, 2025

Thank you. 

 

Are you able to perform a manual network reset whilst in the area?

 

Natalie 


  • Author
  • Active Contributor
  • June 24, 2025

That means losing all my passwords for wifis etc..! Shouldn’t have to, this is stupid 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 26, 2025

Hey there ​@Kev26483, we appreciate that, however, this could help resolve the issue, and we need to do all relevant troubleshooting to try and assist you as best as possible.

 

Thanks,

Tyler