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Question

mast in dn350pw down again!!


Why is the mast down again in postcode dn350pw how can there be problems over and over again! 
stupid!

10 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • June 23, 2025

Hi ​@Kev26483 

 

I’m sorry to hear this, taking a look Three UK are aware of this outage and are working on a fix, apologies for any inconvenience caused.

 

How long have you had issues this time in this area?

 

https://www.idmobile.co.uk/help-and-advice/coverage

 

Tom


  • Author
  • Active Contributor
  • 7 replies
  • June 23, 2025

It’s been like this quite a few times now over the last few weekends 


  • Author
  • Active Contributor
  • 7 replies
  • June 23, 2025

Worst thing is there is no customer service to report it to apart from here but when you have no signal how can you ..?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 24, 2025

Hey there ​@Kev26483, sorry to hear that, we hope this is resolved ASAP.

 

In terms of contacting us, we’re contactable here, via our live-chat and via our socials.

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 7 replies
  • June 24, 2025

Can you check postcode s703pb signal is shocking again 

 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2311 replies
  • June 24, 2025

Hi ​@Kev26483 

 

We have checked and there are no reported issues in S70 3PB.

Are you using 4G or 5G to connect?

 

Natalie 


  • Author
  • Active Contributor
  • 7 replies
  • June 24, 2025

Using 4g and yes it’s showing as fine but it’s deffo not fine 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2311 replies
  • June 24, 2025

Thank you. 

 

Are you able to perform a manual network reset whilst in the area?

 

Natalie 


  • Author
  • Active Contributor
  • 7 replies
  • June 24, 2025

That means losing all my passwords for wifis etc..! Shouldn’t have to, this is stupid 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4825 replies
  • June 26, 2025

Hey there ​@Kev26483, we appreciate that, however, this could help resolve the issue, and we need to do all relevant troubleshooting to try and assist you as best as possible.

 

Thanks,

Tyler