mast in dn350pw down again!!

Hi ​@Kev26483 

I’m sorry to hear this, taking a look Three UK are aware of this outage and are working on a fix, apologies for any inconvenience caused.

How long have you had issues this time in this area?

https://www.idmobile.co.uk/help-and-advice/coverage

Tom

It’s been like this quite a few times now over the last few weekends 

Worst thing is there is no customer service to report it to apart from here but when you have no signal how can you ..?

Hey there ​@Kev26483, sorry to hear that, we hope this is resolved ASAP.

In terms of contacting us, we’re contactable here, via our live-chat and via our socials.

Thanks,

Tyler

Can you check postcode s703pb signal is shocking again 

Hi ​@Kev26483 

We have checked and there are no reported issues in S70 3PB.

Are you using 4G or 5G to connect?

Natalie 

Using 4g and yes it’s showing as fine but it’s deffo not fine 

Thank you. 

Are you able to perform a manual network reset whilst in the area?

Natalie 

That means losing all my passwords for wifis etc..! Shouldn’t have to, this is stupid 

Hey there ​@Kev26483, we appreciate that, however, this could help resolve the issue, and we need to do all relevant troubleshooting to try and assist you as best as possible.

Thanks,

Tyler