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Me too no rollover of Data after App update.

  • February 27, 2025
  • 5 replies
  • 29 views

Since being ‘forced’ to update the App I have lost my rollover credit.

Best answer by Jinx1960

Should be 5Gb

No rollover last month or this month which started on the 26th.

Showing NEARLY 5gB NOW!!!

 

 

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5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4126 replies
  • February 27, 2025

Hey there ​@Jinx1960, sorry to hear that.

 

Updating the app would not result in you losing data rollover. Therefore, it’s likely the new app is showing incorrectly.

 

How much data rollover did you have, and how much do you see currently?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • Answer
  • February 27, 2025

Should be 5Gb

No rollover last month or this month which started on the 26th.

Showing NEARLY 5gB NOW!!!

 

 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4126 replies
  • February 28, 2025

Hey there ​@Jinx1960, sorry to hear that. Are you sure there should be data rollover available and data hasn’t all been used over these months?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • February 28, 2025

It has been corrected now.

 

Thank you


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4126 replies
  • February 28, 2025

Hey there ​@Jinx1960, we’re very glad to hear!

 

Have a lovely weekend :)

 

Thanks,

Tyler