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Me too no rollover of Data after App update.

  • February 27, 2025
  • 5 replies
  • 41 views
J
New Contributor

Since being ‘forced’ to update the App I have lost my rollover credit.

Best answer by Jinx1960

Should be 5Gb

No rollover last month or this month which started on the 26th.

Showing NEARLY 5gB NOW!!!

 

 

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • February 27, 2025

    Hey there ​@Jinx1960, sorry to hear that.

     

    Updating the app would not result in you losing data rollover. Therefore, it’s likely the new app is showing incorrectly.

     

    How much data rollover did you have, and how much do you see currently?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jinx1960
    • Author
    • New Contributor
    • Answer
    • February 27, 2025

    Should be 5Gb

    No rollover last month or this month which started on the 26th.

    Showing NEARLY 5gB NOW!!!

     

     

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • February 28, 2025

    Hey there ​@Jinx1960, sorry to hear that. Are you sure there should be data rollover available and data hasn’t all been used over these months?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jinx1960
    • Author
    • New Contributor
    • February 28, 2025

    It has been corrected now.

     

    Thank you

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • February 28, 2025

      Hey there ​@Jinx1960, we’re very glad to hear!

       

      Have a lovely weekend :)

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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