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Missed payments on duplicated account now impacting credit file

  • 28 May 2022
  • 1 reply
  • 19 views

I have recently signed up with Experian to check my credit file and there seems to be missed payments referring to an old account i settled on my credit file.

ANY ideas as to how i can remove these as i cant seem to contact iD on any phone number and ANY attempt to resolve this online just defaults to my current mobile account which is all up to date.


1 reply

Userlevel 6
Badge +6

Hey @Snakei31, just to clarify something - did you miss any payments during your contract? If you missed payments but then paid the balance off a later date, then the missed payment marks would still be valid and would remain for up to 7 years. Only the default would be removed.

If you’re saying you never missed any payments at all, just let us know here and we’ll look into this for you.

 

Thank you,

Rory

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Why iD Mobile?