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Missing invoice for a new plan and phone.

  • June 18, 2025
  • 5 replies
  • 148 views
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New Contributor

Hi. I recently upgraded my plan and bought a phone, a Samsung Galaxy 25, as well. Unfortunately, I haven't received the invoice with the name of the phone, price and date of purchase. I would like to claim a Samsung tablet, and I have to provide an invoice. How can I get the invoice?

Best answer by Natalie W

Hi ​@Barbara Boratynska 

 

Thank you for getting in touch. 

An invoice would usually be send around 14 days after your upgrade. 

When did you upgrade the service please? 

 

Thanks, 

 

Natalie 

    5 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • Answer
    • June 19, 2025

    Hi ​@Barbara Boratynska 

     

    Thank you for getting in touch. 

    An invoice would usually be send around 14 days after your upgrade. 

    When did you upgrade the service please? 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      B
      New Contributor

      Hi Nathalie.

       

      I've upgraded plan 7th July.

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • June 21, 2025

      Hey there ​@Barbara Boratynska, to clarify, do you mean 7th June 2025 please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      B
      New Contributor

      I've recaived invoice today. Thank you for help.

        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • June 23, 2025

        Hey there ​@Barbara Boratynska, we’re glad to hear!

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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