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Missing invoice for a new plan and phone.


Hi. I recently upgraded my plan and bought a phone, a Samsung Galaxy 25, as well. Unfortunately, I haven't received the invoice with the name of the phone, price and date of purchase. I would like to claim a Samsung tablet, and I have to provide an invoice. How can I get the invoice?

Best answer by Natalie W

Hi ​@Barbara Boratynska 

 

Thank you for getting in touch. 

An invoice would usually be send around 14 days after your upgrade. 

When did you upgrade the service please? 

 

Thanks, 

 

Natalie 

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5 replies

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  • iD Mobile Employee
  • 2311 replies
  • Answer
  • June 19, 2025

Hi ​@Barbara Boratynska 

 

Thank you for getting in touch. 

An invoice would usually be send around 14 days after your upgrade. 

When did you upgrade the service please? 

 

Thanks, 

 

Natalie 


Hi Nathalie.

 

I've upgraded plan 7th July.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4825 replies
  • June 21, 2025

Hey there ​@Barbara Boratynska, to clarify, do you mean 7th June 2025 please?

 

Thanks,

Tyler


I've recaived invoice today. Thank you for help.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4825 replies
  • June 23, 2025

Hey there ​@Barbara Boratynska, we’re glad to hear!

 

Thanks,

Tyler