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missing minutes


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 Contributor
  • 2 replies

I'm on unlimited minutes but it is saying I've reached my limit I need a plumber and it won't let me call anyone 

Best answer by Terryc

Resolved by resetting. Network.

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • October 5, 2024

Hi @Terryc 

 

Is your bill cap at £0?

 

If you’re calling a premium number (or a number that looks like it might charge you) and your bill cap is at £0, we may block the call pre-emptively, you may want to try raising the cap and trying again.

 

Tom


  • Author
  • New
 Contributor
  • 2 replies
  • Answer
  • October 6, 2024

Resolved by resetting. Network.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 9, 2024

@Terryc -

Great! Thanks.