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Missing promotional trade in

Aswig
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 Contributor
  • Aswig
  • New
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  • 2 replies

I signed up for 2 pixel phones in april , i received the trade in for the pixel 7s i traded in. So far i am missing the 200 promotional credit for both trade ins. 

Contacting support has resulted in radio silence. Is there anyone can help. 

 

 

Best answer by Tyler C

Hey there ​@Aswig, sorry to hear that. I’d recommend contacting our trade-in team directly on TradeUpHelp@currys.co.uk.

 

Thanks,

Tyler

 

 

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    5 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2374 replies
    • June 20, 2025

    Hello ​@Aswig 

     

    Thank you for reaching out to us here on the community. 

    We are sorry to hear you have not received the trade in promotion. 

    Can you please confirm that you have completed this form?

     

    Thanks

     

    Natalie 

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    Aswig
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    • Aswig
    • Author
    • New
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    • 2 replies
    • June 20, 2025

    Hi natalie.

     

    I did complete the forms yes. For both phones. 

    But i have had nothing

     

    Regards Andy

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 6232 replies
    • June 23, 2025

    Hey there ​@Aswig, sorry to hear that. When were the form(s) filled out please?

     

    Thanks,

    Tyler

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    Aswig
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    • Aswig
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    • 2 replies
    • June 23, 2025

    Hi

    The day i signed up for the new phones. 14 feb 2025

     

    Thanks

     

     

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 6232 replies
    • Answer
    • June 24, 2025

    Hey there ​@Aswig, sorry to hear that. I’d recommend contacting our trade-in team directly on TradeUpHelp@currys.co.uk.

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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