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Question

Missing promotional trade in


Aswig
New
 Contributor
  • New
 Contributor
  • 2 replies

I signed up for 2 pixel phones in april , i received the trade in for the pixel 7s i traded in. So far i am missing the 200 promotional credit for both trade ins. 

Contacting support has resulted in radio silence. Is there anyone can help. 

 

 

5 replies

Forum|alt.badge.img+22
  • iD Mobile Employee
  • 2349 replies
  • June 20, 2025

Hello ​@Aswig 

 

Thank you for reaching out to us here on the community. 

We are sorry to hear you have not received the trade in promotion. 

Can you please confirm that you have completed this form?

 

Thanks

 

Natalie 


Aswig
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 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • June 20, 2025

Hi natalie.

 

I did complete the forms yes. For both phones. 

But i have had nothing

 

Regards Andy


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5041 replies
  • June 23, 2025

Hey there ​@Aswig, sorry to hear that. When were the form(s) filled out please?

 

Thanks,

Tyler


Aswig
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • June 23, 2025

Hi

The day i signed up for the new phones. 14 feb 2025

 

Thanks

 

 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 5041 replies
  • June 24, 2025

Hey there ​@Aswig, sorry to hear that. I’d recommend contacting our trade-in team directly on TradeUpHelp@currys.co.uk.

 

Thanks,

Tyler