Question

Missing sim and transferring number

Forum|Forum|20 days ago
July 1, 2026
1 reply
12 views

Katiehjl1
Community Member

My Samsung Galaxy S25 FE arrived today, but there wasn't a SIM card in the box. I already have an iD Mobile SIM-only plan and want to keep my existing phone number on my new contract. Can you tell me whether my new contract is using an eSIM or whether I should have received a physical SIM, and explain how to transfer my number?

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+6

Hosai W
iD Mobile Employee
Forum|Forum|19 days ago
July 2, 2026

Hi @Katiehjl1

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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