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  • New
 Contributor
  • 2 replies

Since my recent phone update , I no longer see "My Account" in my app. Has anyone else has this issue?

 

 

Best answer by Matthew T

@NBQ -

Likely you were using the old iD Mobile app before, the new one was unveiled recently and the interface changed. Thanks.

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5 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1996 replies
  • October 8, 2024

@NBQ -

What do you currently see? Please attach a screenshot.

Thanks.


  • Author
  • New
 Contributor
  • 2 replies
  • October 9, 2024

Please see attached 

{ REMOVED }

 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1996 replies
  • October 9, 2024

@NBQ -

I’ve removed the screenshot as it included your Phone Number. However, what are you hoping to access? We’ve got loads of guides here:

https://community.idmobile.co.uk/your-id-account-app-66

Thanks.


  • Author
  • New
 Contributor
  • 2 replies
  • October 9, 2024

I just wanted to know why I could no longer see "my account "


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1996 replies
  • Answer
  • October 10, 2024

@NBQ -

Likely you were using the old iD Mobile app before, the new one was unveiled recently and the interface changed. Thanks.