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Mobile calls being forwarded to landline

S
Community Member

Hello, we’ve had digital voice installed but if someone calls me on my mobile phone & I can’t answer the call the caller gets diverted to my landline phone number. How can I stop this? This has only happened since digital voice was installed. There is no call diversion/forwarding set up on my mobile phone. Thanks

Best answer by MZone

Your landline and mobile are 2 separate products. The only way your mobile calls will divert to another number is if you set up call forwarding on your mobile to that number. 

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    MZone
    Gold Contributor
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    • MZone
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    • Answer
    • March 5, 2025

    Your landline and mobile are 2 separate products. The only way your mobile calls will divert to another number is if you set up call forwarding on your mobile to that number. 

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    S
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      SallyG25
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • March 5, 2025

    Hi ​@SallyG25 

     

    I’d recommend checking your device settings, call forwarding is set up there.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      SallyG25

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