I have unlimited data, but my data has not been working for the past 2 weeks. I’ve tried resetting data connection, I’ve checked the connection strength in my area and there are no issues. What can I do to fix this?
Solved
mobile data
Best answer by Daz_S
Fear not
You only need to ask for a replacement SIM (granted the SIM will be new, but its not on another/new contract).
So no, you keep your existing package.
Then, after popping into Currys you then need to do the following to activate this replacement SIM on your contract:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘Plan’.
- Tap ‘SIM & phone management’.
- Tap ‘Activate a replacement SIM’.
- Enter and confirm your 19-digit SIM card number.
- Tap ‘Activate your SIM’
But note the first 8 numbers of that SIM are already filled out:
+22Hi
The most obvious thing to check is whether you’ve accidentally turned off mobile data on your phones settings.
If that’s definitely on, the next thing to try would be a replacement iD SIM. You can pick one up for free from a Currys store.
+25Daz_S wrote:
Hi
The most obvious thing to check is whether you’ve accidentally turned off mobile data on your phones settings.
If that’s definitely on, the next thing to try would be a replacement iD SIM. You can pick one up for free from a Currys store.
Yes, mobile data is on, I have tried resetting data connection as it says online and also checked network strength in my area, no issues. WiFi works fine, but mobile data doesn’t work at all.
1 person likes this
Tom wrote:
Calls and texts are both fine, I have this issue everywhere. The mobile data doesn’t work at all at the minute. I have an IPhone 12
+22Okay
You would then need to activate it. This can be done via the iD Mobile app.
Okay, thanks for your help. I don’t know if this is a stupid question, but I have the phone on contract with IDmobile so if I get a knew sim, doesn’t this mean that my I will no longer receive my contract package (data, calls, texts)?
1 person likes this
+22Fear not
You only need to ask for a replacement SIM (granted the SIM will be new, but its not on another/new contract).
So no, you keep your existing package.
Then, after popping into Currys you then need to do the following to activate this replacement SIM on your contract:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘Plan’.
- Tap ‘SIM & phone management’.
- Tap ‘Activate a replacement SIM’.
- Enter and confirm your 19-digit SIM card number.
- Tap ‘Activate your SIM’
But note the first 8 numbers of that SIM are already filled out:
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