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Mobile data hacked and no way to get help from iD

  • September 20, 2024
  • 3 replies
  • 166 views

My latest bill was £68, normally £22 for the last 11 months, and my data usage is 97gb - normally 2gb. My phone as well if showing 2gb used.  I and sure someone is hijacking my data.

Last month my PAC code was hacked and I got a new SIM, so I suspect they have found a way to use my data. But I cannot reach id to ask for help. Live chat had a queue of 113 minutes all day and kept cutting out every time my screen went to screen saver.

I have changed passwords, run play protection in the Google app store but can't seem to stop it. Help please, someone.

Best answer by Voltix

Set a spending cap, so u wont spend more even if u get hacked. You should also go to settings and check if any or what app is using so much data.

 

https://www.idmobile.co.uk/help-and-advice/capping

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  • Active Contributor
  • 9 replies
  • Answer
  • September 20, 2024

Set a spending cap, so u wont spend more even if u get hacked. You should also go to settings and check if any or what app is using so much data.

 

https://www.idmobile.co.uk/help-and-advice/capping


  • Author
  • New
 Contributor
  • 1 reply
  • September 21, 2024

Thank you. That is a good suggestion and I have now set a cap. Nothing strange in my app usage, but I will keep a close watch on it. 

I appreciate the help, thank you.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • September 24, 2024

Hi @Paul Britchford,

Welcome to the Community!

I hope that your issue is resolved.

If you require further assistance,  please get back to us.

 

Kash