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Mobile Number issue

  • January 16, 2025
  • 3 replies
  • 52 views

As a new ID customer I submitted my PAC code and number was ported.  When texting some of my contacts they are asking if I have a new mobile number as my texts are not being recognised as one of their contacts.  Do I need to change a setting?

Best answer by Tom

Hi ​@Stemag11 

 

Okay, this may be your chat features/RCS settings.

 

It’ll be worth checking the following;

 

 

Tom

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • January 17, 2025

Hey there ​@Stemag11, sorry to hear that.

 

What phone do you have please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • January 17, 2025

Samsung A55

 

Margaret


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • January 18, 2025

Hi ​@Stemag11 

 

Okay, this may be your chat features/RCS settings.

 

It’ll be worth checking the following;

 

 

Tom