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Mobile phone unable to make or receive calls

  • September 12, 2024
  • 1 reply
  • 95 views
Stuart Currie
Community Member

I have two mobile phones on my account with id mobile, my phone has a 4G Sim, my wife’s has a 5G Sim.

We have never had any previous issue with our mobile phone service.

Yesterday 11/09/24 my wife informed me that she was unable to make or receive calls from her mobile.

My phone is working fine it has a 4G Sim, my wife has a 5G Sim.

She still has internet access, emails are working , text messages , Whatspp etc are all fine and working as normal.

I tried all of the suggested solutions, reset the phone , checked and removed the Sim, nothing has changed.

We have not altered any of the phone settings. Is there a problem with the 5G Sim ? any advice would be gratefully received. Failing this a trip to Currys may be required.

Best answer by Tyler C

Hi there @Stuart Currie, welcome to Community!

 

We're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Have you also tried some of the troubleshooting methods below?

 

https://community.idmobile.co.uk/troubleshooting-177

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler

​

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    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • Answer
    • September 12, 2024

    Hi there @Stuart Currie, welcome to Community!

     

    We're very sorry to hear you're having issues with coverage.

     

    Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

     

    https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

     

    Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

     

    https://www.three.co.uk/support/network_and_coverage/network_support

     

    Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Have you also tried some of the troubleshooting methods below?

     

    https://community.idmobile.co.uk/troubleshooting-177

     

    Please also try restarting your phone, and resetting network settings.

     

    Thanks,

    Tyler

    ​

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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