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Question

Money from Account.

  • March 8, 2021
  • 1 reply
  • 7 views
Solitaire
Community Member

 I have conformation that my ID account was closed last year but have just realised that, for some reason you are taking £7.50 from my account every month. I've cancelled this now but how do I get a refund on the money that ID shouldn't have taken? And why is it so difficult to make contact with you?

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1 reply

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • October 9, 2021

Hi @Solitaire,

 

What confirmation was it exactly that you received sorry? How was it you processed the cancellation with ourselves?

 

Will

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