monthly bill increased by 5x | iD Mobile Community
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monthly bill increased by 5x

  • November 25, 2024
  • 2 replies
  • 41 views

I don’t understand how my monthly contract has increased from £5 to £25?!

I’ve just upgraded to which recommended £6 for 20GB but app still showing next bill will be £25 - what’s going on??

 

 

Best answer by andewhite

I don’t understand how my monthly contract has increased from £5 to £25?!

I’ve just upgraded to which recommended £6 for 20GB but app still showing next bill will be £25 - what’s going on??

 

Perhaps you got a new connection to the iD Mobile network, when you selected the which recommended iD £6/month with 25GB offer, not an upgrade for your existing connection, ​@elsharpe916

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2 replies

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  • iD Mobile Employee
  • November 25, 2024

Hello ​@elsharpe916 

 

Thanks for posting to us here on the community. 

 

We are sorry to hear your bill is higher than expected. 

Are there any additional charges listed on the statement?

 

To have this looked in to further, we would recommend reaching out to our Live Chat team here.

 

Thanks, 

 

Nat 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • November 25, 2024

I don’t understand how my monthly contract has increased from £5 to £25?!

I’ve just upgraded to which recommended £6 for 20GB but app still showing next bill will be £25 - what’s going on??

 

Perhaps you got a new connection to the iD Mobile network, when you selected the which recommended iD £6/month with 25GB offer, not an upgrade for your existing connection, ​@elsharpe916