I don’t understand how my monthly contract has increased from £5 to £25?!
I’ve just upgraded to which recommended £6 for 20GB but app still showing next bill will be £25 - what’s going on??
Solved
monthly bill increased by 5x
Best answer by andewhite
elsharpe916 wrote:
I don’t understand how my monthly contract has increased from £5 to £25?!
I’ve just upgraded to which recommended £6 for 20GB but app still showing next bill will be £25 - what’s going on??
Perhaps you got a new connection to the iD Mobile network, when you selected the which recommended iD £6/month with 25GB offer, not an upgrade for your existing connection,
Hello
Thanks for posting to us here on the community.
We are sorry to hear your bill is higher than expected.
Are there any additional charges listed on the statement?
To have this looked in to further, we would recommend reaching out to our Live Chat team here.
Thanks,
Nat
+26elsharpe916 wrote:
I don’t understand how my monthly contract has increased from £5 to £25?!
I’ve just upgraded to which recommended £6 for 20GB but app still showing next bill will be £25 - what’s going on??
Perhaps you got a new connection to the iD Mobile network, when you selected the which recommended iD £6/month with 25GB offer, not an upgrade for your existing connection,
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