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monthly payment

  • February 11, 2025
  • 5 replies
  • 107 views
John Headland
Active Contributor

My monthly payment according to the app and my contract is £15 yet I am still being charged £16.

could someone explain?

Thanks

John

    5 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 12, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@John Headland 

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      John Headland
      Active Contributor
      • John Headland
      • Author
      • Active Contributor
      • February 12, 2025

      Thanks I’ll do that 

       

        N
        iD Mobile Employee
        Forum|alt.badge.img+22
        • Natalie W
        • iD Mobile Employee
        • February 16, 2025

        Hello ​@John Headland 

         

        Thank you for getting in touch. 

         

        We are very sorry for the delay in response and for the issues you are facing with your billling. 

        Have you been able to speak with the Live Chat team to have this resolved? If not, please do let us know and we will be happy to assist further. 

         

        Thanks, 

         

        Nat 

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        John Headland
        Active Contributor
        • John Headland
        • Author
        • Active Contributor
        • February 16, 2025

        Yes thanks,

        all sorted hopefully 👍

          Tyler C
          iD Mobile Employee
          Forum|alt.badge.img+24
          • Tyler C
          • iD Mobile Employee
          • February 17, 2025

          We’re glad to hear ​@John Headland!

           

          Thanks,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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