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monthly payment

  • February 11, 2025
  • 5 replies
  • 106 views

John Headland
Active Contributor

My monthly payment according to the app and my contract is £15 yet I am still being charged £16.

could someone explain?

Thanks

John

5 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • February 12, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@John Headland 

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 


John Headland
Active Contributor
  • Author
  • Active Contributor
  • February 12, 2025

Thanks I’ll do that 

 


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  • iD Mobile Employee
  • February 16, 2025

Hello ​@John Headland 

 

Thank you for getting in touch. 

 

We are very sorry for the delay in response and for the issues you are facing with your billling. 

Have you been able to speak with the Live Chat team to have this resolved? If not, please do let us know and we will be happy to assist further. 

 

Thanks, 

 

Nat 


John Headland
Active Contributor
  • Author
  • Active Contributor
  • February 16, 2025

Yes thanks,

all sorted hopefully 👍


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • February 17, 2025

We’re glad to hear ​@John Headland!

 

Thanks,

Tyler