monthly payment

My monthly payment according to the app and my contract is £15 yet I am still being charged £16.

could someone explain?

Thanks

John

+22

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @John Headland

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

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Thanks I’ll do that

+21

Thank you for getting in touch.

We are very sorry for the delay in response and for the issues you are facing with your billling.

Have you been able to speak with the Live Chat team to have this resolved? If not, please do let us know and we will be happy to assist further.

Thanks,

Nat

Yes thanks,

all sorted hopefully 👍

+24

We’re glad to hear @John Headland!

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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