Hi, having followed the series of steps shown by ID Help, I am still unable to send a single, specific short code message. This is rather critical because I need to find out my Talktalk account number, done by messaging 361 with ACCOUNT NUMBER. I need to find out my Talktalk account number because without it I cannot link my ‘My Account’ back to my phone number/contract. Talktalk support have deregistered this connection during fault finding and are telling me to link it back in order to regain access to my ‘My Account’. I have a house move in 4 days and need access to My Account to instigate the move. Can’t get into My Account without the account number, cant get account number without getting into My Account.
CATCH 22!
Talktalk support is stunningly unhelpful, hours on the chat system, contradictory statements, unfulfiled return contact promises, the whole gamut, beginning to think I’ll be moving house with no ISP, and a contract still running which I cannot access!
If I can get this short message thing working then I can access my account number and resolve this.
Help.
