​@Sukh_jatt Who told you that you would receive a reduction on your bill?

If this was the case it may be on your next bill

If you need more assistance log into your account via Live Chat once logged in type in the message box To Speak to someone. An agent will get back to you

Our Live Chat team are available 9am - 8pm Monday to Friday,

and 9am - 6pm Saturday, Sunday, and Bank Holidays

https://www.idmobile.co.uk/live-chat

Joe

I don't remember the name but it was Via chat to discuss a problem and a month refund was offered and accepted but last month and future months I see no refund of costs. I'm really not happy that I have to go through this again…

As explained I've been hit by a car and been in a coma and rep recovery for 5/6 months and this is the last thing I need

Hey there ​@Sukh_jatt, sorry to hear that.

When a credit is applied to your account, it doesn’t show via the iD Mobile app/website, it’ll only show on your bill(s) that it’s taken off.

How much credit was agreed for and for how many bills was it agreed for please?

Have you recevied your most recent bill, and can you confirm it’s not showing on there?

Thanks,

Tyler

It was supposed to be the most recent bill will I have checked and fully paid so haven't received anything at the moment 

Hey there ​@Sukh_jatt, was the bill that you’ve paid already created before you contacted us and the credit was promised please?

If so, then the credit would go towards the next invoice, as this invoice was already created and completed.

Thanks,

Tyler

I had contracted before the bill was created... And when looking at future bills I can see nothing regarding a credit and just normalpnthly payment so confused, haven't even received confirmation I don't think

Thank you what date was credit agreed and what date is your payment usually due please? 

We can send you a private message to look in to this further if you wish? 

Thanks, 

Natalie 

Payment is the first week of every month. Conversation took place before the most recent bill was created and paid for... Future bills also dont seem to show the credit so I am confused with what happens. I have no copy of conversation either or received and email conversation so I feel stuck as have nothing to show

Hi ​@Sukh_jatt 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom