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Community Member
June 29, 2026
Question

moving

  • June 29, 2026
  • 1 reply
  • 14 views

I want to leave id mobile and go to a diffrent provider with the same number however my estitmated leaving cost os £420.80 would the new provider pay this or do i have to ? 

    1 reply

    iD Mobile Employee
    June 30, 2026

    Hi ​@Citrus26 

     

    Thank you for getting in touch with us, and I'm sorry to hear that you're planning to leave iD Mobile. We truly value your custom and would love the opportunity to keep you as one of our loyal customers.

    Please note that if you decide to leave before your contract ends, you will be responsible for paying any applicable early termination charges. These charges are payable by you, not by your new service provider.

    We recommend checking directly with the provider you're planning to join to see if they have any offers available.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team 

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