Hi, I’m moving abroad (to the EU) and won’t have a UK address, but I would like to keep my iD mobile phone number. I’m currently on a monthly rolling plan. Could you please confirm whether my phone number will remain live even if I live abroad and don’t return to the UK? I would continue paying for the monthly plan, but I’m considering downgrading to a lower-priced plan.
Solved
moving abroad
Best answer by Gemma M
Hi
As long as your bill is paid and your services remain active, you’ll be able to keep both your mobile number and your plan. If you’ll be using a local bank while abroad, we recommend making manual payments through the iD Mobile app, as the payment line may not work and direct debit may not be available in the country you’re in.
Regards,
Gemma M
iD Social Media
+26iD Mobile allows you to roam for up to 63 days within a 4-month period in their 50 inclusive destinations without extra charges. If you exceed this limit, you may face additional daily charges (3.2p per minute, 1p per text, 10p per MB) or restrictions, as the service is intended for temporary trips, not permanent living abroad.
Thank you. I would use it only occasionally, and keep it mainly for administrative reasons related to the UK. I will have a local SIM with a local provider. So the iD mobile monthly rolling plan would be only to keep my phone number live if that is possible? Or would my contract and number be terminated if I live abroad?
+6Hi
As long as your bill is paid and your services remain active, you’ll be able to keep both your mobile number and your plan. If you’ll be using a local bank while abroad, we recommend making manual payments through the iD Mobile app, as the payment line may not work and direct debit may not be available in the country you’re in.
Regards,
Gemma M
iD Social Media
Hi
Thank you very much for your message. That is exactly the information I was looking for.
Kind regards,
Peter
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