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Moving from iPhone 7 to iPhone 11

R
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  • Ruhail
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  • 5 replies

I am on a monthly contract. I have managed to get hold of an iPhone 11. I have transferred everything over from my iPhone 7 to  iPhone 11, however I can’t receive or make calls? My iPhone 7 still seems to taking calls.

What am I doing wrong?
Do I need to register the new iPhone 11 with ID?
Who do I call?
I have esimmed across to the new phone. I also physically moved the SIM but it’s not working
Help 

Best answer by andewhite

Okay @Ruhail, to unlock a network locked handset, you need to contact the network operator that originally supplied the iPhone 11 device.

There might find a clue in the “Settings > General > About” option, by checking the “Network Provider Lock” value.

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andewhite
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  • andewhite
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  • June 21, 2024

Okay @Ruhail, iD Mobile do not support eSIM transfers between handsets, nor is an iPhone 7 capable of using an eSIM plan. 

All the iD Mobile help & support services are online - there isn’t a telephone support helpline. 

Perhaps the iPhone 11 you’ve got is network locked, @Ruhail.   

Forum member (non-iD).
R
Active Contributor
  • Ruhail
  • Author
  • Active Contributor
  • 5 replies
  • June 21, 2024

Hi @andewhite 

Thanks for the response, that’s helpful.

It also makes sense, if it is network locked, what do i need to do? 

Thanks

Ruhail

andewhite
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  • andewhite
    andewhite
andewhite
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  • andewhite
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  • Answer
  • June 21, 2024

Okay @Ruhail, to unlock a network locked handset, you need to contact the network operator that originally supplied the iPhone 11 device.

There might find a clue in the “Settings > General > About” option, by checking the “Network Provider Lock” value.

Forum member (non-iD).
R
Active Contributor
  • Ruhail
  • Author
  • Active Contributor
  • 5 replies
  • June 21, 2024

@andewhite Brilliant, thank you. I will try that.

andewhite
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R
Active Contributor
  • Ruhail
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  • 5 replies
  • June 21, 2024

Thanks, it worked @andewhite 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8192 replies
  • June 26, 2024

Hi @Ruhail,

Welcome to the Community!

Glad to hear that it is resolved.

If you require further assistance, please let us know.

 

Kash

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