Hi, Iam trying to switch from BT/EE to ID mobile and keep my number. I entered the PAC code, transaction number and ID mobile number that was provided when I signed up to the contract, but it says there is a problem with the details I entered. Please can you help? Thanks
Solved
Moving to ID Mobile and transfering my number
Best answer by Tyler C
Hey there
Have you both been able to speak to live-chat to have this resolved please?
Thank you,
Tyler
This topic has been closed for replies.
+26Have you contracted iD customer service about this,
Forum members like us cannot see iD customer accounts for privacy and security reasons.
The iD customer advisers work online until 8pm on weekdays (6pm at weekends).
I have exactly the same problem but there is only bot chat and no live chat available? Getting well frustrated
+26Inga Zalisauska wrote:
I have exactly the same problem but there is only bot chat and no live chat available? Getting well frustrated
Just tell the 24/7 iD chatbot you want to “talk to a person”,
+24Hey there
Have you both been able to speak to live-chat to have this resolved please?
Thank you,
Tyler
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