Skip to main content

mr

  • November 30, 2024
  • 3 replies
  • 22 views

Ahmedgigo
Community Member

Hi i ordered a sim free phone yesterday but didn't receive email confirming my order ?  

3 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4825 replies
  • December 2, 2024

Hey there ​@Ahmedgigo, all email confirmations are send within 24-hours of ordering, so you should’ve received it now.

 

Please let us know if not.

 

Thanks,

Tyler


  • New
 Contributor
  • 1 reply
  • December 17, 2024

I have not received an email confirming delivery 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2311 replies
  • December 18, 2024

Hello ​@AISLINN 

 

Thanks for reaching out to us here on the community. 

 

We are sorry to hear you have not received email confirmation. 

Can you please confirm when the order was placed and if you have checked your junk/spam folders?

 

Thanks, 

 

Nat