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mr.gab

G
Community Member
  • Gab
  • Community Member

I had O2 phone and switched to ID and keeper my old number.All switch  was done , I received an email but my sim is not working.Why? And what I need to do?

Best answer by MZone

Your O2 sim will have disconnected. You need to be using the iD SIM. 

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    MZone
    Platinum 
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    • MZone
    • Platinum 
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    • 1218 replies
    • Answer
    • May 29, 2025

    Your O2 sim will have disconnected. You need to be using the iD SIM. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • May 30, 2025

    Hi ​@Gab 

     

    Have you made sure to remove the O2 SIM card and insert only the iD Mobile SIM?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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