My phone says can’t make calls due to spend cap but I’ve got unlimited calls, also more often than not when I try to make calls I’ve no service but other people on different networks have no problem, this is no good for me as I am disabled and could need the phone in an emergency
regards
Karen
+24Hey there
Is this for all phone calls please?
What are the numbers you’re trying to call please, are they premium numbers?
If you require urgent assistance are able to, as you mentioned your disability, you can call our vulnerable customers phone-line on 0800 049 2376.
https://www.idmobile.co.uk/legal/accessibility
Thanks,
Tyler
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