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My 5g currently isnt working?

  • January 30, 2025
  • 2 replies
  • 80 views
Matthew Tomlinson
Community Member

All of a sudden just dropped off and no longer connects. Tried airplane mode and turning phone on/off again but nothing? Anyone else getting this? Currently in Cyprus using a VPN for back in the UK and not had this issue in 4 months yet

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    2 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • February 1, 2025

    Hi there ​@Matthew Tomlinson 

    Its a little unclear.

     

    But are you saying you’re in Cyprus and using a VPN to connect to the UK for work purposes?

    Or using a VPN to trick the phone into thinking its currently in the UK?

     

    And you’ve been roaming continuously for 4 months?

    Or if not for 4 months continuously have you roamed for 63 days within a 4 month period?

    If you roamed for 63 days over a 4 month period then this explains why its stopped - you’ve hit their fair usage limit - you would need to pay for further usage

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • February 2, 2025

    Hi there ​@Matthew Tomlinson, thank you for reaching out.

     

    What network are you connected to there?

     

    As kindly advised by ​@Daz_S, if it’s randomly dropped off after 4-months abroad, its likely due to the fair usage policy. Please see below:

     

    https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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