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My 5g currently isnt working?

  • January 30, 2025
  • 2 replies
  • 52 views

Matthew Tomlinson
Community Member

All of a sudden just dropped off and no longer connects. Tried airplane mode and turning phone on/off again but nothing? Anyone else getting this? Currently in Cyprus using a VPN for back in the UK and not had this issue in 4 months yet

2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • February 1, 2025

Hi there ​@Matthew Tomlinson 

Its a little unclear.

 

But are you saying you’re in Cyprus and using a VPN to connect to the UK for work purposes?

Or using a VPN to trick the phone into thinking its currently in the UK?

 

And you’ve been roaming continuously for 4 months?

Or if not for 4 months continuously have you roamed for 63 days within a 4 month period?

If you roamed for 63 days over a 4 month period then this explains why its stopped - you’ve hit their fair usage limit - you would need to pay for further usage


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4266 replies
  • February 2, 2025

Hi there ​@Matthew Tomlinson, thank you for reaching out.

 

What network are you connected to there?

 

As kindly advised by ​@Daz_S, if it’s randomly dropped off after 4-months abroad, its likely due to the fair usage policy. Please see below:

 

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

 

Thanks,

Tyler