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My Bill is higher than it should be


I have just received my email through to advise my current bill is £48.36.   I appreciate there is an increase CPI each April but according to the calculator my bill should be £42.75 up from £39.99.  I have not used any additional allowances or changed my direct debit date so why is there an increase of around £6 extra for this month.  My wife has an ID mobile account and her’s is the same.

Best answer by andewhite

Okay, perhaps one of the web chat customer advisers can help explain the latest bill, ​@CraigNi.  

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4 replies

andewhite
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  • April 25, 2025

Have you looked at itemised sections the PDF copy of the £48.36 bill, ​@CraigNi

Perhaps this bill includes some out-of-plan use.  

These community articles might help.


  • Author
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  • 1 reply
  • April 25, 2025

I have checked my bill and there zero out of plan charges.  


andewhite
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  • April 25, 2025

Okay, perhaps one of the web chat customer advisers can help explain the latest bill, ​@CraigNi.  


Tom
iD Mobile Employee
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  • 8225 replies
  • April 25, 2025

Hi ​@CraigNi 

 

Have you changed your billing date recently?

 

Tom