I finally managed to migrate to this awful new app only to find the 120 GB data allowance on my contract has been reduced 1.5 GB. If I didn't have a rollover amount left I would be out of data now. Can I please have old allowance reinstated. I've tried to get through on live chat, but that doesn't seem to be working.
Solved
My data allowance has shrunk from 120 GB to 1.5 GB
Best answer by andewhite
MCallaghan wrote:
I have tried to use the live chat service several times, but it just goes straight to the chat bot which is completely useless.
Have you tried typing “talk to a person” after connecting to chat,
This should help you avoid the annoying 24/7 chat-bot.
🤞
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