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My device won't charge

  • November 14, 2024
  • 2 replies
  • 41 views

Les McMillan
Community Member

My red I xiomi note will not charge

2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • November 14, 2024

Hi there ​@Les McMillan 

The first thing to try is another mains socket, just in case the one you’re using has developed a fault.

Then try another usb cable and/or mains charger of the same voltage and output capacity (ie 2000mAh).

If you’ve proven that the mains socket, charger and cable are ok then inspect the charger port on the phone, does it lock intact with no debris in there?

 

After you’ve confirmed, to the best of your ability, then assuming how old the phone is (less than 12 months old) and it was purchased direct from iD, it would be advisable to pop it down to your local Curry for them to have a look at it.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • November 14, 2024

Hey there ​@Les McMillan, sorry to hear that.

 

How long have you had the phone?

 

Did you purchase it via iD Mobile, Carphone Warehouse etc?

 

Thanks,

Tyler