Skip to main content
Solved

My direct debit change is not showing after 10 days with bank

  • January 13, 2025
  • 3 replies
  • 57 views
D
New
 Contributor

I changed my direct debit to another bank (Monzo) and it is yet to appear at that end. 

I understand some banks don't have the DD visible until a payment is made but that is not the case with Monzo. My other DDs changed on the same day also appear without having made a payment yet. 

The Monzo help page suggests if I don't see it after 7 days to contact ID and ask when they are sending the details. It's now been 10 days. 

I'm assuming this will be a live chat with someone during open hours problem? But wondering if anyone else has had problems moving their direct debit manually?

It is showing as the new bank details in my payment section of the ID app. 

Best answer by DiaDora

Just a follow up for anyone interested in the future.

LiveChat advised that, despite having changed my bank details at the beginning of month as soon as my last bill was paid, they will not be sending the details to the bank until my.next bill is generated (on the 21st). 

All in with the suggestions given it will take me approximately 30 days to have this DD changed with no way to speed up the process. Apologies for any inconvenience caused... etc etc 🙃

View original

    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • January 14, 2025

    Hello ​@DiaDora 

     

    Thank you for getting in touch with us here on the community. 

     

    The quickest option have this checked would be to speak to the Live Chat team here. 

    If the details are showing correct on the app, this would suggest that the change of details has been completed but it would be worth double checking. 

     

    Thanks, 

     

    Nat

    D
    New
 Contributor
    • DiaDora
    • Author
    • New
 Contributor
    • 1 reply
    • Answer
    • January 14, 2025

    Just a follow up for anyone interested in the future.

    LiveChat advised that, despite having changed my bank details at the beginning of month as soon as my last bill was paid, they will not be sending the details to the bank until my.next bill is generated (on the 21st). 

    All in with the suggestions given it will take me approximately 30 days to have this DD changed with no way to speed up the process. Apologies for any inconvenience caused... etc etc 🙃

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • January 14, 2025

    Thank you for taking the time to update the thread and share what was advised ​@DiaDora 

     

    Please do get back in touch with any questions. 

     

    Thanks, 

     

    Nat 

    Reply.


    Perks banner
    Terms & Conditions