MY HUSBAND’S PHONE NUMBER HAS BEEN GIVEN AWAY

Hi ​@JSin 
What do you mean by ‘ID mobile have given my Husband’s mobile number away’? Was he moving to/away from iD Mobile? Did he have a PAC code to swap provider?
Until this matter is sorted, can your husband go online (via a computer) and change his passwords for all sensitive sites until you can get this sorted?
I’m not sure if someone else having the phone number is the problem as the transfer wouldn’t include data like bank account details, passwords etc.
This sounds like 2 different problems or your husbands number/phone has been cloned.
You need to contact his bank ASAP to ensure that they are aware of this!
Good luck in getting this sorted x

Hello ​@JSin 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat 

My phone number has been hacked. I can no longer use my phone. This is a real mess. I can’t speak to anyone and I’m going round in circles. Any advise?

• How do I contact iD Mobile? F.A.Q.

Maybe try getting in-touch via one of the iD Mobile social media channels, ​@Andy Ratcliffe. 

Hello ​@Andy Ratcliffe 

Thank you for getting in touch. 

We are very sorry to hear this has happened. 

In order for us to assist further, we will need to send you over a private message.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

Thanks, 

Nat