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I lost my phone and my partner got it locked I have got a new SIM at Curry's and it was activated but I'm not getting any calls or able to make any calls outside it is saying id not connected 

You probably need to check that your iD account hasn’t been blocked, @Elizabeth Mclachlan. 

You’ll need to contact iD support to check your iD account. Members of this forum can’t look at customer accounts. 

Hey there @Elizabeth Mclachlan, if the phone was previously locked, then the phone would then need to be unlocked.

 

Have you contacted our customer services to un-blacklist the phone?

 

Thank you,

Tyler

My partner has tried contacting them but it keeps saying to go to community hub 

Hi @Elizabeth Mclachlan,

We’ll need the account holder to get in touch.

If you could ask your partner to contact us here we can PM to assist further.

 

Kash

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